A summary of how the trial, payment and cancellation work. It is part of the terms of service; if they ever say something different, the terms prevail and we will correct this page.
Current status: there are no active subscriptions or charges today. Nothing done during the trial creates a charge.
1. Free trial
- 7 days free, no card required.
- It starts when the business confirms it is ready and the administrator activates the service.
- When it ends, nothing is charged and no notice is needed: if the business does not accept a subscription, the assistant stops answering.
2. Plans and billing
| Plan | Price per month | Calls included per month |
|---|---|---|
| Basic | US$99 | 200 |
| Complete | US$149 | 500 |
| Complete Plus | US$199 | 1,000 |
- Payment is monthly, in advance. The first month is prorated for the days remaining.
- Each additional location: US$99 per month.
- Extra calls: US$0.25 each, with a cap: never more than the plan's price in a month. If the cap is reached, we will notify you and discuss the matter before continuing.
- The panel shows usage and alerts at 80% of the included calls.
- Prices do not include taxes a law requires us to charge.
- If a price changes, we give 30 days' notice; if you disagree, you may cancel at no cost.
3. Cancellation
- Month to month: no minimum term and no exit fee.
- Cancel in writing (email or message) to [email protected] or by WhatsApp at +1 (786) 788-4834, up to 24 hours before the next charge.
- We confirm the cancellation in writing.
- If you cancel mid-month, the service keeps working until the last day of the paid month and is not charged again.
- On request, we send the business a copy of its data within 30 days.
4. Refunds
- Money for a month that has already started is not refunded, whether the service is used or not. The 7-day free trial is there to try it without paying.
- Charges made in error (a duplicate charge, a wrong amount or a charge after a timely cancellation) are refunded in full to the same payment method. Banks usually take 5 to 10 business days to show it.
- If you have any question about a charge, write to us first at [email protected]: we will sort it out together.
5. Late payment
If a charge fails, we notify you and keep retrying for 5 days while the service keeps running. From day 6 the assistant stops answering until payment is made; once paid, it comes back immediately at no extra cost.
6. Orders from the business's customers
We do not collect or receive money from the business's customers. If someone prepaid an order, they paid the business's account, and the business issues the refund under its own policy.